Premium service, guaranteed.
Every day our team at Blackburne strive to become the best property managers in the metro areas of Perth and Brisbane and consistently provide you with a high quality and superior customer service experience.
In line with this, our Customer Service Guarantee lets you know what you should and can expect from us at Blackburne Property Management, as well as what we are doing to hold ourselves accountable. We believe it is our responsibility to care for our customers and to ensure that our services are not only meeting your standards, but are going beyond your expectations.
We will make the following guarantees:
- We will answer all emails and phone calls within one business day
- We will proactively advertise and show your property to minimise any vacancy period
- We will update you on the status of your advertised property at least once a week
- We have a “Zero Tolerance” policy for rent arrears and contact the tenant within two days of rent becoming overdue (in line with current legislation)
- All non-urgent repair requests from tenants will be processed within two working days of receipt
- Urgent repairs within four hours
- We will contact you every six months (where applicable) to discuss a rent review and advise on the current market rent rate
- We will contact you to discuss the tenancy agreement for your property not less than thirty days prior to its expiry
- We will provide photographs for every routine inspection we carry out
We want our customers to be amazed with the standards of Blackburne offers, excited by the innovation we provide and extremely satisfied with the service and reliability that comes with every interaction.
Our goal is to ensure that we are the best property managers in Perth and Brisbane and we intend to live up to that standard. If we fail to meet this high level of service, or we have not lived up to your expectations, please contact us. If we haven’t addressed your concern within 48 hours you will receive one month’s management of your property absolutely FREE.
Sarah has been amazing to deal with from start to finish. Nothing was ever a problem and I really appreciated her candid and personal manner. I would highly recommend both Sarah and Blackburne to everyone.
As owners of an apartment we have been very impressed with the service we have received from our Property Manager Sarndra Dresser. Sarndra does a great job for us and is always prepared to go the extra mile for us.
Extremely impressed by timely, clear and proactive communication. Being out of the country – these factors give peace of mind that our property is well taken care of. Balanced view of the rental applicants with sound judgement. Thank you Loren.
The professionalism, smooth execution moving in and out, plus the support at any hour from Tania and the team was excellent. Overall a wonderful experience working with the Blackburne Property Management team, and zero issues getting the full bond payment back at speed. Highly recommend.
Having dealt with Sarndra consistently for a couple of years now I can attest for the level of professionalism and integrity she works to. Sarndra’s prompt level of service ensures tenants and landlords are receiving the highest quality service possible and I would highly recommend using Sarndra as your property manager.