Premium service, guaranteed.
Every day our team at Blackburne strive to become the best property managers in the metro areas of Perth and Brisbane and consistently provide you with a high quality and superior customer service experience.
In line with this, our Customer Service Guarantee lets you know what you should and can expect from us at Blackburne Property Management, as well as what we are doing to hold ourselves accountable. We believe it is our responsibility to care for our customers and to ensure that our services are not only meeting your standards, but are going beyond your expectations.
We will make the following guarantees:
- We will answer all emails and phone calls within one business day
- We will proactively advertise and show your property to minimise any vacancy period
- We will update you on the status of your advertised property at least once a week
- We have a “Zero Tolerance” policy for rent arrears and contact the tenant within two days of rent becoming overdue (in line with current legislation)
- All non-urgent repair requests from tenants will be processed within two working days of receipt
- Urgent repairs within four hours
- We will contact you every six months (where applicable) to discuss a rent review and advise on the current market rent rate
- We will contact you to discuss the tenancy agreement for your property not less than thirty days prior to its expiry
- We will provide photographs for every routine inspection we carry out
We want our customers to be amazed with the standards of Blackburne offers, excited by the innovation we provide and extremely satisfied with the service and reliability that comes with every interaction.
Our goal is to ensure that we are the best property managers in Perth and Brisbane and we intend to live up to that standard. If we fail to meet this high level of service, or we have not lived up to your expectations, please contact us. If we haven’t addressed your concern within 48 hours you will receive one month’s management of your property absolutely FREE.
Blackburne manage my investment property with minimal disruption and frees up time for me. Their reporting is also very helpful come tax time. My property manager is always prompt with communications and assisting with any tenant issues, and she keeps me informed of movements in the market.
We reside in Melbourne and it’s great to have peace of mind with Blackburne as the property managers for our investment property. We appreciate their good communication and quick action to action any issues.
My property manager is personable, meticulous and knowledgeable. I feel confident that she will do the best she can at all times and that she will look after our best interests. She provides exceptional service, is very thorough in her final inspections and communicates really well with both tenant and landlord.
Blackburne are absolute professionals to deal with and keep my investment property in top condition! I appreciate their professionalism and promptness of communication.
I have been pleased with Blackburne Property Management’s awareness of the market and thoroughness when selecting good tenants. They are easy to talk to and prompt in organising maintenance works.