We are committed to exceeding your expectation and take great care to ensure that all your queries are attended to as soon as possible. If we haven’t addressed your concern within 48 hours, you will receive one month’s management of your property absolutely FREE. This is the Blackburne Difference.

We maintain a ‘zero tolerance’ policy on rent arrears and conduct rent reviews every six months, in accordance with the fluctuations of the market. We will be with you every step of the way to ensure the best and correct advice into your tenancy and the market is provided, with focus applied to maximising your returns.

Our highly skilled leasing team take an active sales approach to ensure that your property has minimal vacancy, all while achieving you the best possible rent. Processing applications are our speciality your new tenants are vetted thoroughly ensuring we focus on all paperwork as a matter of absolutely priority.

Our dedicated leasing team will also work across the 7 days of the week, allowing for Saturday and Sunday home opens – the most important days for prospective tenants to be able to view your property!

It’s important for the owner, the tenant and the Property Manager to be clear on the state of the property at the commencement of each lease. This is an important process and can’t be underestimated. Our Detailed Property Condition reports provide full transparency and comfort for both the owner and the tenant.

Every property we manage is being looked after by a highly qualified and experienced trust accounting team that ensure all financial information relating to your property is maintained properly and efficiently. At the end of every month, you will receive a statement detailing all income and expenses. At your request we can also take care of paying all creditors. When it comes to the end of the Financial Year, your accountant will love you as we will provide a detailed and easy to read Income and Expenditure Statement.

Our clients get access to our Preferred Contractor Programme. This programme uses the Blackburne purchasing power to ensure you get the best contractors at the best price to assist with the maintenance, repair and improvement of your property.

Our portals allow you to have the key information relating to your investment property at your fingertips. If you can’t find it on the portal, you know your friendly and helpful property manager is only a phone call away.

We understand that as an owner you want to know the condition of your property and want to be kept up to date regularly. Our routine inspections are designed to keep you informed on the condition of your property and enable proactive maintenance if required. This includes taking photos throughout your property and presenting in a neat and tidy report, every 3 months.

We take the screening process for leasing applicants very seriously and go to great lengths to ensure the tenant is appropriate for you and your property. This includes reviews of the national tenancy databases.

Our highly trained inspections officers have years of experience and they know what to look for, they prioritise being courteous to your tenants and minimise disruption.